Shipping policy
Vantel Shipping Policy
Processing Time Orders are processed within [1–3] business days of purchase. You'll receive a confirmation email once your order ships, including tracking information.
Shipping Times Because some items ship directly from our fulfillment partners, delivery times may vary by product:
- Domestic orders: typically [7–14] business days
- International orders: typically [10–20] business days
Please note these are estimates, not guarantees — delays can occur due to customs, carrier issues, or high demand.
Shipping Costs [Free shipping on all orders / Shipping calculated at checkout based on location and weight.]
Multiple Items If your order contains multiple products, items may ship separately and arrive in different packages/timeframes. This is normal and doesn't mean part of your order was lost.
Tracking Once shipped, you'll receive a tracking link. Please allow [24–48] hours for tracking information to update after you receive it.
Customs & Import Fees (International Orders) International customers are responsible for any customs duties, taxes, or import fees charged by their country. These are not included in your order total and are collected by the carrier or customs office.
Lost or Missing Packages If your tracking shows delivered but you haven't received your package, please check with neighbors/household members and contact your local carrier first. If it's still missing after [5] business days, email us at vantelsupport@gmail.com and we'll help investigate.